FAQ

 PRODUCT INFORMATION

The product I want is no longer in stock

Once we have sold out of a product it may be removed from the store. If we’re able to re-stock this product, it will reappear online once it becomes available. For any stock enquiries please contact DMC Sport at enquiries@dmcsport.com.au

 

PLACING AN ORDER

I’m unsure if the order I placed has been placed

Once an order has been placed you will automatically receive a purchase confirmation email outlining your order number, receipt number, products purchase, value of goods and transaction status.

If you have not received this email, please contact DMC Sport at enquiries@dmcsport.com.au to confirm your order, including double-checking the email address provided on the order.

 

What is a pre-order?

If you have ordered a product that is on pre-order, there is a delay in delivery which is stated on the shop or in the description of each product.  We feature pre-orders on products to give first preference on delivery to those who purchase earlier than the release date. Pre orders require payment even though delivery is delayed. You will be notified when delivery is expected.

 

YOUR ORDER AND SHIPPING

How long will my order take to arrive?

Once your order has been dispatched, delivery of your parcel can be expected within 4 - 10 days. Should your order contain any personalised products please allow an additional 5 business days for processing.

Certain circumstances may cause the delivery of your order to be delayed, so please allow up to 14 business days for your order to arrive domestically. In the event that you do not receive your order within the specified times above please contact the DMC Sport team directly at enquiries@dmcsport.com.au for assistance. You will receive ownership of the goods upon their delivery to you. 

 Shipping Costs

Order Weight	Price
up to 5kg	$15
5kg - 10kg	$25
10kg - 20kg	$35
20kg +	$45

Participant Pack shipping is free

Shipping Times 

  

Has my order been dispatched?

Once your order has been shipped you will receive an email indicating that your order has been dispatched. You will also receive online tracking details, if these are available for you, to track your order during transit and any other relevant shipping information. You should expect shipping notification within 2-3 business days from when submitting your order. Please allow an additional 5 business days for any personalised products.

 

Can I change my order?

Please check all details when placing your order as orders cannot be changed once submitted. In the event the incorrect shipping details have been entered please email enquiries@dmcsport.com.au as soon as possible and we will attempt to remedy this. In the event your order has been processed and is unable to be changed we cannot accept any responsibility regarding delivery if we have delivered to the address stated on the order.

 

Can I track my order?

Upon dispatch of your order, an email will be sent indicating your tracking number. If you have not received this within 2-3 business days please email enquiries@dmcsport.com.au quoting your order number and we will track this for you.

 

Will I receive a tax invoice?

Yes - all orders receive an order confirmation email, a purchase receipt email and a delivery update email.

 

Can goods be sent overseas?

The Woolworths NetSetGo shop delivers only to addresses is Australia. 

 

Events beyond our control

DMC Sport shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage to goods delivered, which is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident or event deemed to be a force majeure.

 

EXCHANGES AND REFUNDS

Do you have an exchange and refund policy?

We ask that you choose your items carefully before placing your order - we will not offer exchanges or returns if you simply change your mind.

If you are not satisfied with your purchase, please email enquiries@dmcsport.com.au stating your order number and reason and one of our customer service team members will assist you.

In the rare event that your goods arrive to you damaged, or different items were received then originally ordered, please email enquiries@dmcsport.com.au . 

 

CUSTOMER FEEDBACK AND QUERIES

If you have any queries regarding your order please don’t hesitate to contact one of our DMC Sport team at enquiries@dmcsport.com.au or 03 7003 6859. Please allow up to 24 hours for a response.