Return and Exchange Policy

Change of Mind
No refunds will be given if you have simply changed your mind.

Inspection of Goods
It is the customer’s responsibility to immediately inspect all goods upon receipt. Proof of purchase is necessary for an exchange. If eligible, Please note that in the case of items being sent, postage and handling costs will be at the charge of the purchaser. The NetSetGO Shop will not be held responsible for items lost in transit.

Faulty Items
If the item is faulty or is damage the customer can send a photo/video of the faulty to the customer service team at NetSetGO and a replacement item will be sent to the customer. Please allow 7-10 business days for NetSetGO to send out a replacement. Refund or credits will not be payable for faulty items.

Exchanging a Size
No refunds will be paid if you have ordered the wrong size. The customer may exchange the size within 14 days of receiving the item by posting the incorrect size back to the nominated address. The customer must include with the item a completed exchange form which is available. The items must not have been worn and the tags still attached. Please allow 7-10 business days for NetSetGO to send a new size on receipt of returned item and properly completed exchange form. Items with personalisation will not be accepted for refund or exchange.

Personalised Items
It is the customer’s responsibility to ensure all details submitted with an order are correct, including correct spelling, font type, choice or numbers and colours. The NetSetGO Shop will not be held responsible if the customer provides incorrect information.

Consumer Guarantees
Our Refund and Exchange Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose, or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it). If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase

For more information: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund