Help

1. Eligibility – Let’s keep it fair.

To make sure your centre is eligible to begin accruing credits, you will first need a minimum of 10 NetSetGO’ers registered to your centre.

2. Loyalty - We love having you here, we want to celebrate your milestones.

First year? Redeem your complimentary NetSetGO starter kit from the shop
Each year, returning centre's will be rewarded with $35.00 worth of credit. Centres reaching a ten-year milestone (10, 20, 30 years etc) will instead receive $75.00 worth of credit.

3. Number of Participants - We want to see you grow.

More NetSetGo'ers means more credits for your centre. For each NetSetGO'er you will receive $1.00 worth of credit. So, for 15 registered NetSetGO'ers you will receive $15.00 worth of credit. Centres reaching a ten-year milestone (10, 20, 30 years etc) will receive double this – that is $2.00 worth of credit for each registered NetSetGO’er.

4. Program delivery - Good things come in threes.

If your centre offers a NET, a SET and a GO program in the same registration season and has at least 5 participants in each, you will receive a bonus $15.00 worth of credit. Centres reaching a ten-year milestone (10, 20, 30 years etc) will instead receive $25.00 worth of credit.

Aside from the loyalty credits, there are two ways you can earn more credits in a registration season. The first way is to offer all three NetSetGO program tiers at your centre.

The second way is to grow the number of registered NetSetGO’ers at your centre. This may require you to think differently about how you deliver the NetSetGO program.

If you’re running Net or Set sessions:
  • - You might be able to run each session using an activity stations format to fit more NetSetGO’ers on court
  • - You could grab an extra coach or get some help from the parents
  • - You might think about using a different venue
If you are running a GO competition:
  • - You might increase your subbing rotations
  • - You could introduce timeouts to increase rotations
  • - You might shorten the timing of gameplay and rotate the NetSetGO’ers through different positions

Head to your MyNetball Administration Portal, select Programs from the top menu and then select ‘NetSetGO Equipment Shop’. Click the ‘Go to Shop’ button and the shop will open. You will see the name of your centre and your credit allocation in the top right corner.

No need to remember a password if you’re a NetSetGO centre. Just access the shop by logging on to your MyNetball Administration Portal, select Programs from the top menu and then select ‘NetSetGO Equipment Shop’. The shop will open in a new browser tab and you will see the name of your centre and your credit allocation in the top right corner.

If you are a state member organisation or national administrator, you can reset your password using the password reset feature .

Yes - anyone with access to your NetSetGO centre in the MyNetball Administration Portal can access the shop and redeem your allocated credits.

No - credits cannot be used on freight costs. For first year centres who can redeem their equipment kit freight is included in this.

Freight is standardised nationally and calculated based on the weight of the order. For more information on our shipping please visit Shipping Info And Rates.

Please choose carefully as we don’t offer exchanges or returns for change of mind. We will of course return or exchange an item if it is faulty.

We will try our best, but please get in touch with our customer service team to see the status of your order.

They do! So make sure you shop before they expire and reset on December 15th of each new registration season.

With the launch of the new Suncorp NetSetGO shop previous vouchers will no longer be honoured. Have a RHSport voucher? Please get in touch with us at netsetgo@netball.com.au to see if your unused voucher is valid.

Once your order is confirmed you will receive a notification with a delivery estimate. Delivery times will depend on the size of your order and the products chosen.

In some cases, your items may be dispatched separately to get you your products as quickly as possible. You will receive a dispatch notification email for each package sent that includes an expected delivery date, so keep an eye out!

Welcome! For new NetSetGO centres, you can redeem your equipment kit using the shop.

You can access the shop through MyNetball. All you must do is login to your MyNetball Administration Portal, select Programs from the top menu and then select ‘NetSetGO Equipment Shop’. The shop will open in a new browser tab and you will see the name of your centre in the top right corner and an option to ‘Redeem my starter kit’. Add the starter kit to your shopping cart and checkout – there will be no costs associated.

You may choose to add other products to your cart before your checkout, if so, you will only be charged the product cost and freight of the additional items (not your starter kit).

Yes – you will need to send your existing t-shirt with an exchange form back to our warehouse in Campbellfield, Victoria. Please contact our customer service team who will help you exchange your t-shirt for a new size. Cost of returning the existing t-shirt lies with the customer.

Oh no! Please get in touch with our customer service team with details of the fault and they will get straight onto a replacement for you.

We will try our best – but if you’re shop order or participant pack is already on the way we’re unable to make any changes to your order. Please contact our customer service team to see the status of your order.

So many goodies with exciting new personal touches. Each little netballer will receive a Suncorp NetSetGO t-shirt and size 4 netball in their pack with the option to add their name to the shirt and receive a netball in their favourite Suncorp Super Netball team colours. Don’t have favourite team yet? Not too worry we have cool Suncorp NetSetGO balls for you.

We were so excited that you opted to personalise your shirt we got onto it as soon as you registered – so unfortunately no changes can be made after this stage. Please get in touch with us netsetgo@netball.com.au if you have any questions.

Can’t find what you’re looking for? The full Suncorp NetSetGO range is available to all our endorsed Suncorp NetSetGO centres. Get in touch with your state member organisation to become “official” here.

Size 4 netballs are perfect for little netballers with small hands. They help to build confidence and get them ready for what the big girls use.

Payments can be made by credit card, unless you’re a Suncorp NetSetGO centre and have credits to spend. Login to the shop to check your balance.

We’re currently only delivering within Australia, but please get in touch with us at netsetgo@netball.com.au and we will work on an alternative for you.

Oh no!  Get in touch with our customer service team and they’ll be able to let you know when your item is back in stock and available to purchase.

Once registered you’ll receive a notification to let you know that your pack is on the way with a delivery estimate. But for most metropolitan areas, your pack should take between 7-10 business days and for those more rural it may take an extra day or two.

Please get in touch with our customer service team if you haven’t received your pack by the estimated delivery date and we’ll track it down for you.